Privacy Policy

1. Introduction & Scope

At House of Sukh, we value the trust you place in us when sharing your personal details for order fulfillment, custom tailoring, and global courier dispatch. This Privacy Policy details how we collect, safeguard, and manage your personal data across our online store and official concierge channels.

Our operations comply with Canadian privacy principles under PIPEDA (for our Surrey, BC client hub) and applicable global data protection standards.

2. Information We Collect

To provide accurate bespoke sizing and smooth international shipping, we collect the following categories of information:

• Contact & Shipping Data: Full name, doorstep delivery address, postal/ZIP code, email address, and mobile phone number for courier updates.
• Bespoke Sizing & Fit Profiles: Bust, waist, hip, shoulder, and length measurements provided directly by you during order placement or WhatsApp consultation.
• Transaction Records: Billing addresses and order histories. (Note: We never store your full credit card details on our servers).
• Technical Browsing Data: IP address, device type, browser settings, and approximate geographic location to display local currencies (CAD, USD, GBP, INR).

3. How We Use Your Data

Your personal information is used exclusively to facilitate your shopping and concierge experience:

• To handcraft, tailor, and audit your garments in our Ludhiana studio according to your exact specifications.
• To generate tracked international air waybills and facilitate customs clearance via global couriers (DHL, FedEx, etc.).
• To communicate order status, share live video drape confirmations on WhatsApp, and provide responsive customer support.
• To detect fraud and maintain strict transaction security across our website.

4. WhatsApp Styling Concierge & Video Showings

When you opt to connect with our Ludhiana studio team via WhatsApp (+91 8558881660) for video previews or sizing assistance:

• Communications conducted via WhatsApp are protected by end-to-end encryption according to WhatsApp’s data protocol.
• We only use your provided chat details to coordinate fabric previews, review fit requirements, and share real-time parcel dispatch updates.

5. Payment Processing & Data Security

All online checkouts on House of Sukh are secured using industry-standard 256-bit SSL (Secure Sockets Layer) encryption. Credit card and digital payment processing is managed by certified PCI-DSS compliant payment gateways. Your sensitive banking details are transmitted directly to the payment processor and are never stored on our local databases.

6. Trusted Third-Party Service Providers

We share minimal necessary data strictly with trusted service partners required to complete your delivery:

• International Air Couriers: Sharing your name, delivery address, and phone number for live doorstep delivery notifications.
• Customs & Border Authorities: Generating accurate commercial invoices required for cross-border transit into Canada, the US, UK, and worldwide.

7. Your Privacy Rights

You retain full control over your personal information. You have the right to request access to the data we hold regarding your profile, request corrections to your measurements or shipping details, or ask for the deletion of your account and communication records at any time.